
Welcome to our Technical Support page. Here, you will find all the resources you need to get the most out of our products. Whether you need user manuals, answers to frequently asked questions, or troubleshooting tips, we are here to help.
your go-to resource for everything you need to know about our products. Find the latest user manuals, product updates, usage guides, and expert tips to help you get the most out of our offerings. Whether you're a first-time user or an experienced professional, our comprehensive guides are here to support you every step of the way.
Frequently Asked Questions (FAQs):
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Do you offer worldwide shipping?
Yes, we provide worldwide shipping to meet your needs wherever you are. -
What payment methods do you accept?
We accept LC (Letter of Credit) and Bank Direct Credit for your convenience. -
Where is your warehouse located?
Our warehouse is located in Montreal, Canada. -
What types of Urea products do you offer?
We offer Urea Granular for fertilizer, industrial applications, and DEF production. -
In what packaging do you provide DEF?
Our DEF is available in 1000L tote IBC tanks. -
Is Urea Fertilizer suitable for different applications?
Yes, Urea Fertilizer is ideal for agriculture, indoor use, lawns, and all types of plants with different usage ratios. -
Do you offer price guarantees?
Yes, we provide a price guarantee to ensure competitive pricing. -
Can I pick up my order from your warehouse?
Yes, you can pick up orders with vehicles that can use a loading deck at our Montreal warehouse. -
How can I place an order?
You can place an order through our website or by contacting our sales team. -
Do you provide bulk order discounts?
Yes, we offer discounts on bulk orders. Contact our sales team for more details. -
What is the shelf life of your Urea products?
Our Urea products have a shelf life of up to 2 years if stored properly. -
How should I store Urea products?
Store Urea in a cool, dry place away from moisture and direct sunlight. -
Do you offer technical support for product usage?
Yes, we provide technical support to help you with product application and troubleshooting. -
What is the lead time for order processing and delivery?
Lead time varies based on order size and location. Contact us for an estimated delivery time. -
Are your products compliant with industry regulations?
Yes, our products meet all relevant industry standards and regulations.