Terms of service

By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before making any purchase or using our services.

1.Definitions

  • 1.1. "Earthly Roots," "we," "our," or "us" refers to the brand operated and owned by COGNITO Group Inc. that provides products and services through our website.
  • 1.2. "Customer," "you," or "your" refers to anyone who accesses our website and/or purchases our products or services.
  • 1.3. "Products" refer to the goods available for purchase on the Earthly Roots website.
  • 1.4. "Services" refer to any services we offer on our website.
  • 2.Use of the Website

  • 2.1. By using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.
  • 2.2. You must be at least 18 years old to use our website and purchase our products or services. If you are under 18, you may only use our website with the involvement of a parent or guardian.Granular Urea
  • 2.3. We reserve the right to modify, suspend, or discontinue any part of the website at any time without prior notice.
  • 2.4. You are responsible for maintaining the confidentiality of your account information and password. Any activities that occur under your account are your responsibility.
  • 2.5. You must not use our website for any unlawful purpose or violate any applicable laws or regulations.
  • 2.6. We may terminate or suspend your account without prior notice if we suspect any unauthorized or fraudulent activities.

3. Products and Services

  • 3.1. All products and services available on the Earthly Roots website are subject to availability.
  • 3.2. We strive to provide accurate and up-to-date product information, but we do not warrant that the product descriptions, images, or any other content on our website are error-free.
  • 3.3. The prices of products and services are subject to change without notice. Such changes will not affect orders placed before the modification.
  • 3.4. Earthly Roots reserves the right to limit the quantities of any products or services that we offer.
  • 3.5. We reserve the right to discontinue any product or service at any time without liability.
  • 3.6. The colours of products shown on our website may vary depending on your monitor and settings, and we cannot guarantee that your device will display the colours accurately.

4. Ordering and Payment

  • 4.1. To place an order on the Earthly Roots website, you must provide accurate and complete information. By placing an order, you represent and warrant that you have the legal right to use the payment method selected.
  • 4.2. Once you place an order, you will receive an email acknowledgment with the details of your purchase. This email does not constitute acceptance of your order; it only confirms that we have received it.
  • 4.3. Earthly Roots reserves the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or suspicion of fraudulent activity. If we cancel your order after charging your payment method, we will issue a refund to the original payment method.
  • 4.4. All prices are listed in CAD unless otherwise stated and are exclusive of applicable taxes and shipping fees, which will be added to the total purchase price.
  • 4.5. You may be required to pay import duties or taxes on your order, depending on your location. These charges are your responsibility.
  • 4.6. We use secure payment gateways to protect your financial information. However, we cannot guarantee the security of data transmitted over the Internet, and you provide such information at your own risk.

5. Shipping and Delivery

  • 5.1. We will make reasonable efforts to deliver products to the address provided during the checkout process within the estimated delivery time. However, we do not guarantee delivery dates, as they may vary due to factors beyond our control.
  • 5.2. Shipping costs and estimated delivery times will be displayed during the checkout process.
  • 5.3. If the delivery is delayed due to events beyond our control, we will notify you as soon as possible and work to resolve the issue promptly.
  • 5.4. Upon delivery, you are responsible for inspecting the products for any damages or defects. If you find any issues, please contact our customer support within 48 hours of delivery.

6. Returns and Refunds

  • 6.1. We want you to be satisfied with your purchase. If you are not entirely happy with your product, you may request a return within 14 days of receiving it. To initiate a return, please contact our customer support team.
  • 6.2. The product must be in its original condition and packaging, and you are responsible for the return shipping costs unless the item arrived damaged or defective.
  • 6.3. Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method.
  • 6.4. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider's policies.
  • 6.5. Certain items, such as personalized or intimate products, may not be eligible for return due to hygiene or customization reasons. Please check the product description for return eligibility.

7. Intellectual Property

  • 7.1. All content on the Earthly Roots website, including text, graphics, logos, images, videos, and software, is the property of COGNITO Group Inc. or its licensors and is protected by intellectual property laws.
  • 7.2. You may not reproduce, distribute, modify, display, perform, publish, create derivative works, or use any content from our website without our prior written consent.
  • 7.3. Earthly Roots and its logo are registered trademarks of COGNITO Group Inc. Unauthorized use of our trademarks is strictly prohibited.

8. Privacy Policy

  • 8.1. Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Limitation of Liability

  • 9.1. Earthly Roots shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our website, products, or services.
  • 9.2. We do not warrant that our website will be error-free, secure, or free from viruses or other harmful components.
  • 9.3. In jurisdictions where limitations of liability are not allowed, our liability shall be limited to the extent permitted by law.

10. Indemnification

  • 10.1. You agree to indemnify and hold Earthly Roots, COGNITO Group Inc., its affiliates, officers, directors, employees, and agents harmless from any claims, losses, damages, liabilities, or expenses, including reasonable attorneys' fees, arising out of your use of our website or any violation of these Terms and Conditions.

11. Governing Law and Jurisdiction

  • 11.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of laws principles.
  • 11.2. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Canada.

12. Changes to the Terms and Conditions

  • 12.1. Earthly Roots reserves the right to update or modify these Terms and Conditions at any time without prior notice.
  • 12.2. It is your responsibility to review these Terms and Conditions periodically for any changes. Continued use of our website after such changes shall constitute your acceptance of the modified Terms and Conditions.

13. Entire Agreement

  • 13.1. These Terms and Conditions constitute the entire agreement between you and Earthly Roots regarding your use of our website and supersede all prior agreements and understandings.

14. Contact Information

  • 14.1. If you have any questions or concerns regarding these Terms and Conditions or our services, please contact us at: Earthly Roots, a trademark of COGNITO Group Inc.
    Address: 48 Rue des Fougères
    L`Île-Perrot QC J7V 9V3
    Canada
    Email: info@cognitogroup.ca
    Phone: +1(438) 357-1597